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Safe Gaming Pledge

At q789 Responsible Gaming — Keep it fun, not a problem

Q789 believes gaming should be a source of fun, not financial stress. That's why we're committed to ensuring a safe, healthy, and responsible gaming experience for every player.

Gaming is for ages 18 and above only. If you feel something is wrong, let us know immediately.
18+
Age Requirement
24/7
Support Active
100%
Self-Exclusion Feature
5
Protection Tools
Key Features

The Six Pillars of Responsible Gaming

Six key measures q789 has in place to keep your gaming experience safe on our platform

Betting Limits

Set your own daily, weekly, or monthly betting limits. Once you reach your limit, q789 will automatically stop you from placing further bets.

Cooling-Off Period

Take a break of 24 hours to 6 weeks whenever you feel the need. Your account will be fully locked for the entire duration.

Self-Exclusion Feature

For extended breaks, you can self-exclude for anywhere between 6 months and 5 years. It's completely free and takes effect immediately.

Deposit Limit

You can set your own limit on how much can be deposited into your account. Reducing your limit takes effect immediately.

Session Time Limit

Set how long you want to play in one session. You'll receive a reminder when time is up, with the option to be logged out automatically.

Reality Check

Q789 will periodically remind you how long you've been playing and how much you've spent — helping you stay aware and in control.

What Is Responsible Gaming and Why It Matters

Responsible gaming at q789 is more than following rules — it's a mindset. Betting is entertainment, not a way to make money. When someone starts gambling to recover losses or escape life's problems, that's when things go wrong.

Online gaming is growing rapidly in Bangladesh — and so is the risk of addiction. q789 believes it's the platform's responsibility to keep every player informed. We want you to play, but thoughtfully, with a plan, and within your limits.

Responsible gaming means knowing your budget, not chasing losses, playing for fun — and being able to stop when you need to. On this page, we cover all of that in plain, straightforward language.

Keep in mind: Gaming at q789 is purely for entertainment. Treating it as a source of income is dangerous. Every bet outcome is entirely random.

Responsible Gaming Habits & Guidelines

Follow these simple but essential rules to play responsibly at q789:

Plan Your Budget

Decide the maximum amount you're willing to spend that day before you start playing. Once you hit that limit, stop for the day. Never borrow money or use household funds to place bets.

Set a Time Limit

Playing for long stretches without a break causes mental fatigue and clouds your judgment. Set a daily time limit for gaming and stick to it.

Accept Losses Gracefully

Winning and losing are both part of gambling. The most dangerous mindset is trying to "recover" after a loss by betting even more. If you lose, stop — come back the next day with a clear head.

Play with a Clear Head

Don't play when you're under the influence, extremely angry, or emotionally stressed. It's much harder to make sound decisions in those states, and the consequences can be serious.

The Golden Rule: Gaming is only enjoyable when you can afford to walk away before the losses mount up. Play for fun, not for money.

Budget & Money Management

The most important aspect of responsible gaming at q789 is managing your money. Always keep the following in mind:

  • Only play with money you can afford to lose without it affecting your household finances.
  • Never bet with a credit card or borrowed money — not ever.
  • Allocate only a portion of your monthly entertainment budget to gaming.
  • Set a deposit limit before each session and stick to it.
  • Cash out your winnings — don't put everything straight back on the table.
  • Spending no more than 5% of your monthly income on gaming is the sensible approach.
Warning: "I'll win it all back this time" — that thought is a warning sign. Chasing your losses by betting more after a losing streak is one of the primary signs of a gambling problem.

Protection of Minors

Q789 strictly prohibits anyone under 18 from opening an account or playing. Age verification is mandatory at registration, and we may request additional KYC documents in cases where eligibility is uncertain.

Our request to parents and guardians:

  • Keep parental controls enabled on your devices.
  • Keep your account password out of reach of children.
  • Have an open conversation with your child about the risks of online gaming.
  • If you have any concerns, contact our support team right away.

Where to Find Professional Support

If you feel gaming is getting out of control, don't wait — seek help. Recognizing the problem yourself is already an act of courage.

  • q789 Support: Our expert team is available 24/7 on Live Chat, ready to help.
  • Mental Health Helpline: Kaan Pete Roi — a mental health support service in Bangladesh.
  • Support for family members: Tell a trusted family member or friend — don't face it alone.
Table of Contents
Helpful Pages
Emergency Support

If something feels wrong, don't delay. Our support team is available 24/7.

Get Help
Warning Signs

Signs of Problem Gambling

If you notice any of these signs in yourself or someone you care about, take action right away

Continuing to play despite repeated losses — Being unable to stop because you keep thinking "maybe I'll win this time."

Using household money for betting — Using money set aside for food, rent, or bills to play.

Forgetting to sleep or eat — Playing through the night and disrupting your normal daily routine.

Withdrawing from family and friends — Lying about or hiding your gaming activity.

Borrowing money to bet — Borrowing from friends, acquaintances, or a bank to keep gaming.

Emotional instability — Feeling restless, irritable, or anxious when unable to play.

Neglecting work or studies — Neglecting professional or academic responsibilities because of gaming.

Betting progressively more — Continuously increasing bet amounts just to get the same level of enjoyment as before.

Check Yourself

Self-Assessment Questionnaire

Answer these questions honestly — if you say "yes" to more than 3, it may be time to seek help

1

Do you find yourself betting beyond your set limit and regretting it afterward?

2

After a loss, do you find yourself betting more to "win it back"?

3

Do you often find yourself lying to family or friends about your gaming?

4

Do you neglect work, studies, or family responsibilities because of gaming?

5

Do you feel restless, angry, or anxious when you can't play?

6

Do you find yourself betting more and more just to feel the same level of excitement as before?

7

Do you want to stop gaming but keep coming back and find you just can't?

8

Are you borrowing money or dipping into household funds to keep betting?

If 3 or more of your answers are "Yes": Don't wait — reach out to the q789 support team or activate the self-exclusion feature. Asking for help is a sign of strength, not weakness.
Protection Tools

Q789 Responsible Gaming Tools

These tools are completely free — activate them anytime from your account settings

Deposit Limit

Set daily, weekly, and monthly deposit limits. Lowering a limit takes effect instantly; increasing one requires a 7-day waiting period.

Free
Session Timer

Decide how long you'll play before you start. You'll get an automatic alert when time is up, and there's also an auto-logout option available.

Instantly Active
Loss Limit

Once you hit a set loss amount, you'll automatically be prevented from placing more bets. It's the most effective way to protect yourself from chasing losses.

Free
Cooling-Off Period

Take a break from 24 hours up to 6 weeks. You won't be able to log in during this period — full control is in your hands.

Instantly Active
Self-Exclusion

Lock your account for anywhere between 6 months and 5 years. During this period, you will also stop receiving any marketing communications from q789.

Free
Reality Check

A pop-up notification will appear every 30, 60, or 90 minutes showing how long you've been playing and your total wins and losses.

Instantly Active
Our Commitment

Q789's Responsible Gaming Commitment

To foster a safe and healthy gaming environment, q789 makes the following commitments

Age Verification Required Age verification is mandatory when opening an account. No access is granted to anyone under 18.
Transparent Terms & Conditions Full and transparent information on game rules, payout rates, and risks is provided for every game.
Responsible Advertising q789 never promotes gaming as a way to earn money. All our advertising is focused on entertainment.
24/7 Support Our trained support team is available at any time to help with any concern.
Instant Self-Exclusion You can close your account instantly — no questions asked.

A Quick Guide to Responsible Gaming

Set a budget before you start playing
Set Time Limits and Take Breaks
Stop Chasing Losses
Never Bet with Borrowed Money
Don't Play When You're Stressed
Don't think of gaming as a way to make money
FAQs

Responsible Gaming FAQ

Simple answers to the most frequently asked questions

Yes. When Self-Exclusion is active, you can still withdraw any remaining balance in your account. Only new bets and deposits will be blocked. Withdrawals will continue to be processed as normal.

A cooling-off period is a short-term break — ranging from 24 hours to 6 weeks — after which your account is automatically unlocked. Self-exclusion is long-term — from 6 months to 5 years — and cannot be reversed before the period ends.

Lowering a limit takes effect immediately. Increasing one, however, requires a 7-day waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

Listen without judgment first. Encourage them to contact the q789 support team. If needed, you can reach out on their behalf — we support family members too.

q789 verifies age at registration and may request KYC documents when needed. However, parents and guardians must also stay vigilant — use parental controls on your devices and keep your account password secure.

No, all tools are completely free. Deposit limits, session timers, loss limits, cooling-off periods, and self-exclusion are all available at no cost — anytime from your q789 account settings.
Start Responsibly

Play at q789 — Within Your Limits, and Loving It

Responsible gaming doesn't mean less fun — it means more security. Join q789 today and make use of all our player protection tools.

Register for Free Log In
18+ Only
Set Your Limits
24/7 Support
Self-Exclusion Available
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